BusCom_Question 3 Chap 7

1. sentence one. strength:It states directly what the document is about and why it was written. Weakeness:It would have been better if the document opened with a greeting.

sentence two: strength: The writer shows that he wants to help the customer in a time efficient manner. Weakness: The writer makes it sound like the sender has a problem that is a hassle to the company.

sentence three: strength: There are not really any strengths, it is a rude sentence. weakness: He once again points out to the customer that it is a great hassle and inconvience for the company to help the customer.

sentence four: strength:He shows a strength of the customer saying that the customer said what the problem was. weakness: he directly and rudely tells the customer he was not specific enough with his details concerning the problem.

sentence five: strength: he gives the customer the proper instructions on how to submit a problem. weakness: He makes is sound like the customer is incapable of doing it right with out explicit instructions.

Revised:

Hello,

This is a response to your email concerning technical support on your cable internet service. We want to serve you in the best way possible and be able to address any concerns you have. We know your time is valuable and so we try to do this in a time conscious manner. If you could resubmit your request and tell us what time of day the problems occur along with completing the feilds that give information on your computer we cna fix the specific problem in a short amount of time. Thank you for contacting us, we love helping our customers and hearing from them.